Frequently Asked Questions
Find answers to common questions about your vinyl collection
How do you ensure records aren't damaged during shipping?
All vinyl records are shipped in heavy-duty, reinforced cardboard mailers specifically designed to prevent corner dings and surface warping.
Are your vinyl records brand new?
Yes, all items sold on Sony Music Vinyl are brand new, factory-sealed pressings sourced directly from our official manufacturing facilities.
What should I do if my record arrives warped?
While rare, if a record arrives with a playback-impacting warp, please contact our support team within 14 days for a replacement or refund.
Do you offer limited edition or colored vinyl?
Yes, we frequently stock exclusive color variants and limited-run pressings. These are usually indicated in the product title and description.
Can I track my order once it has shipped?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress.
Do the records include digital download codes?
Many of our releases include digital download codes; please check the 'Product Details' section on the specific album page to confirm.